But customer satisfaction can be influenced by factors unrelated to customer service, so ... As customers left a store, a small sign asked them to rate their experience by pressing one of the ...

Customer service satisfaction among car owners failed to improve year-over-year for the first time in nearly 30 years, according to a new report from J.D. Power. The analytics company's ...

They would respond with feedback that was pretty general, like "customer service" or "pricing." Using generative AI to dig deeper and ask conversational follow-up questions has allowed our clients ...

74% of Americans say they've had product or service problem in the past year, according to the 10th edition of the National Customer Rage Survey, which tracks satisfaction and incivility.

It’s how salespeople talk to prospects, leaders talk to teams, and customer service agents talk to customers. Recently, firms have been measuring and optimizing their language to manage the ...

(Reuters) - Customer service satisfaction among owners of battery electric vehicles (BEVs) is lower than those who own internal combustion engine (ICE) vehicles, according to a study released on ...

SHANGHAI: 28 Sept. 2023 — Customer service satisfaction in China has improved 2 points overall to 759 (on a 1,000-point scale) from a year ago, according to the J.D. Power 2023 China Customer Service ...