With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

A human being identified this particular sign and searched through customer ... satisfaction. TAPCO’s customers are also empowered. Working on a single integrated platform, they can now submit ...

Customer service satisfaction among car owners failed to improve year-over-year for the first time in nearly 30 years, according to a new report from J.D. Power. The analytics company's ...

They would respond with feedback that was pretty general, like "customer service" or "pricing." Using generative AI to dig deeper and ask conversational follow-up questions has allowed our clients ...

74% of Americans say they've had product or service problem in the past year, according to the 10th edition of the National Customer Rage Survey, which tracks satisfaction and incivility.

(Reuters) - Customer service satisfaction among owners of battery electric vehicles (BEVs) is lower than those who own internal combustion engine (ICE) vehicles, according to a study released on ...

It’s how salespeople talk to prospects, leaders talk to teams, and customer service agents talk to customers. Recently, firms have been measuring and optimizing their language to manage the ...

TROY, Mich.: 14 March 2024 — While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer ...