The industries that have seen the sharpest drops in customer satisfaction over the last four years are those that have supply constraints, mostly with respect to labor. Examples are hospitals (-9% ...

AAA is a group of insurance companies, and pricing, coverage options, ratings, and discounts vary by region. It's key to get ...

With an industry-leading score of 83, Regions Bank outperformed all traditional banks in the latest American Customer ...

JetBlue, Delta, Alaska and Southwest all saw high marks in customer satisfaction. Consumer confidence in airlines is at its lowest level since the pandemic and domestic air passenger volume is ...

A new study shows a decline in customer satisfaction with airlines and other travel businesses, according to the American Customer Satisfaction Index. The decreased satisfaction comes amid a drop ...

According to J.D. Power’s North American airlines customer satisfaction survey for 2025, passenger satisfaction is actually up a few points over 2024. However, the survey announcement was ...

A new study shows a decline in customer satisfaction with airlines and other travel firms, according to the American Customer Satisfaction Index. The decreased satisfaction comes amid a drop in ...

Satisfaction with U.S. airlines fell 4% year-over-year after the industry scored a record high in 2024, sliding from 77 to 73 out of 100, according to an American Customer Satisfaction Index ...

Companies use after-sales support as a business strategy as it typically leads to higher customer satisfaction, brand loyalty, and even word-of-mouth marketing. Examples of after-sales service ...

THESE ARE THE TOP-RATED AIRLINES FOR CUSTOMER SATISFACTION These are the mega airports that J.D. Power found scored the highest for overall customer satisfaction. The study considered airports ...

Some U.S. airlines fared better than others in overall customer satisfaction, according to a recent travel survey. Diannie Chavez/The Republic USA TODAY NETWORK As the summer travel season draws ...