Customer reviews on social media can have an extreme impact on how other potential clients see the company. But how can a business leverage its social media reviews to attract new customers?

No matter your industry, social media is an effective way to reach your target audience, strengthen your brand, establish a loyal customer base ... what you’ll post, when you’ll post it ...

A recent post from Harvard Business Review found people younger ... The percentage of people who use social media channels to communicate customer service issues has exploded across age groups ...

4. Make your social media pages valuable to boost customer retention. Perks like coupons can drive engagement and retention. Post coupons or exclusive sales only on your social media pages to keep ...

A sweeping customer satisfaction survey finds social media platforms are getting fewer Likes than before–with Facebook ending up in last place. The results of the American Customer Satisfaction ...

Amazon founder Jeff Bezos owns The Washington Post. I’m writing about these AI summaries because Amazon’s customer reviews have already influenced the entire system of online feedback for ...