In the age of hyper-personalization, customer expectations are constantly evolving. Businesses are now expected to deliver ...

One of the most valuable commodities throughout the digital age has become how technological tools can retrain individualized ...

Customer relationship management software (CRM) provides tools for small businesses to handle customer interactions in a scalable, centralized way. CRM solutions can also handle areas such as ...

Zoho announced that its customer relationship manager, previously only for sales teams, has been modified and enhanced with ...

Customers, whether they are new or have been loyal to your business for years, can be easily managed and categorized based on ...

LionDesk will remain operational through September, giving users time to migrate to Lone Wolf’s new CRM known as ...

Salesforce benefits from a first-mover advantage in the thriving AI agent niche. Learn why CRM stock is a Buy.

The top 100 most valuable brands across the world grew their brand value by 29% in the last 12 months to reach $10.7trn ...

A fresh-faced Customer Relationship Management (CRM) specialist at a French cosmetics brand sits down with the proficient Managing Director of a global luxury brand (Thailand and Vietnam) to explore ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.