Success is good. But too much success can leave some people grumbling. Take Independence Blue Cross. The region’s largest health insurer anticipated enrolling 100,000 new members in Pennsylvania and ...

There are two reasons your customer service is unforgettable: either it’s really good or it’s really bad. Welcome to modern-day customer service, where, according to our annual customer service ...

Japanese telecommunications giant SoftBank recently announced that it has been developing “emotion-canceling” technology powered by AI that will alter the voices of angry customers to sound calmer ...

Businesses are desperately trying to optimize the customer journey by monitoring keywords, web interactions, and how long consumers spend on their website. But many continue to neglect the compelling ...

Artificial intelligence communications and conversation platform Sendbird Inc. today announced the launch of Sendbird Voice AI, a voice automation solution for customer service designed to take the ...