When service quality, tone or responsiveness varies between a brand’s app, its store, and its contact center, trust erodes ...

Partnering with Brandmovers, NABCO executes 15–20 promotions annually, driving significant ROI and fostering stronger ...

Teams building digital products are more likely to face challenges in customer retention amidst tight budgets and intense competition. For mid-sized businesses, where every customer counts, loyalty ...

AI-led customer loyalty management programs provide 360-degree data visibility across multiple channels in real time to power ...

Part of EtihadWE and Emarat’s ongoing efforts to build strategic partnerships that deliver added value and prioritise ...

Ikea U.S. rolled out a new initiative that offers consumers redeemable points throughout the shopping journey.

This post was created in partnership with Fetch Key takeaways With a changing economy and varying customer loyalty, brands ...

Rewards programs in online casinos have significantly changed the interaction dynamics between players and gaming platforms.

In today's hyper-connected world, businesses are constantly exploring innovative ways to enhance customer engagement and ...

Talon.One has partnered with Shopify to become the only enterprise-grade promotions and loyalty engine to be integrated into the commerce platform provider – ...

Food On Demand Conference, held May 5-7 in Las Vegas, marketing leaders from a trio of franchise brands shared new and ...

Airline miles and credit card rewards are now a cornerstone of the airline business' profits. But frequent flyers are seeing ...