A woman recently posted to an ALDI Facebook group, totally baffled about their interview process. It’s not your typical “tell us about yourself” deal. Instead, she said it was more like a home workout ...

Eric Yuan started Zoom in 2011 with the simple goal of building a better video conferencing product. Today, the company is one of the world's most recognizable brands and among the fastest-growing ...

Zoom can use certain customer data for its artificial intelligence (AI) efforts after making alterations to its terms of service (TOS). Under the video communications ...

Making customers happy on a sustained basis is hard and expensive. As a result, business leaders often de-prioritize the importance of customer experience when making investment choices related to ...

Zoom Contact Center sets new standards for customer service and employee experiences through omnichannel, video-optimized interactions. Today, Zoom Video Communications, Inc. announced Zoom Contact ...

Zoom IQ for Sales and Zoom events and webinar Innovations announced this week are aimed at modernizing customer engagement. Zoom has unveiled Zoom IQ for Sales, an intelligent conversation solution ...

Today, Zoom announced a major advancement for its customer experience platform (ZCX), launching agentic AI capabilities with next-gen contact center solutions — including an upgraded agentic Zoom ...

A report from StackDiary over the weekend highlighted how the changes, which rolled out in March without fanfare, appeared to grant the company sweeping control over customer data for AI training ...