Look closely at any effective customer relationship management (CRM) strategy. Look beyond the technology ... In fact, many organizations literally find themselves drowning in communication templates, ...

Communication ... an omnichannel or digital strategy, remember only one call to action is needed. After all, if everything within your messaging stands out to the customer, then, in effect ...

This strategic partnership will bring enhanced ... and enable insurers' business users to maintain complex templates as part of their customer communications strategy. Sapiens will leverage ...

“During a company merger, a transparent customer communication strategy from start to finish ... the study Escalent interviewed a national sample of consumers aged 18 and older including 1,014 ...

Today’s customer experience economy ... Every department should—from strategy to product development to IT to call center. Forbes Communications Council is an invitation-only community for ...