More than 1,000 TTEC employees are currently unable to do their normal customer support work for Verizon, according to the Service Desk ... is committed to cyber security, and to protecting ...

Despite the fact that MSPs might not be first-line targets in such cases, they can take the hit indirectly as the providers and operators of IT services for banking or health care clients.

The Federal Trade Commission has received reports that consumers who have called these fake customer care numbers were offered so-called "Yahoo Customer Care services" for a fee. Recommended ...

It's easy to overlook customer care services. In the grand scheme of your operations, it seems like a small piece of a much larger puzzle. However, inbound customer care is critical to the ...

According to Taylor and Pocock, these are the top 3 reasons companies outsource customer care: They don’t see themselves as an expert in that area, i.e. running a contact center. In reality though, ...