Vinod Jain is an expert in global and digital business, former business professor, consultant, speaker, and author of Global Meets Digital. Further, Carr claimed that IT is no longer a source of ...

Senior executives continue to make significant investments in customer relationship management (CRM) systems, as they face their most pressing management challenge – improving customer loyalty and ...

Plenty of companies say customers come first. But at LG Corp., the phrase is much bigger than a simple mantra. Over the past five years, the Korean conglomerate’s Chairman and CEO Koo Kwang-mo has ...

A look at the most critical method of creating CX results that establish short-term credibility and set the stage for long-term ROI: value creation. Customer experience leaders are under immense ...

Reaching high-value customers and prospects Capturing intelligence on a critical mass of customers to justify the fixed costs of setting up and managing the program Generating incremental profits from ...

The different dynamics in the oil and gas business are creating unique opportunities for oilfield service companies. Those opportunities are both technical and economic and will define the value ...