COPC opted for a different approach — one it felt its clients wanted — which was the ability to effect change in quality and the customer experience at the aggregate or corporate level.

WINTER PARK, Fla., December 09, 2024--(BUSINESS WIRE)--COPC Inc. announces the inaugural Customer Experience (CX) Performance Awards, an annual program celebrating COPC-certified organizations ...

--(BUSINESS WIRE)--COPC Inc., a global consulting firm that ... to close gaps and improve performance on key metrics. The final step in the certification process is an audit that validates the ...

WINTER PARK, Fla., Aug. 5, 2021 /PRNewswire/ -- COPC Inc., a global consulting, training, certification, benchmarking and research firm that has set the standard in customer experience (CX), is ...

COPC, a consulting, training, certification, benchmarking, and research firm has updated its Customer Experience (CX) Standard with specialized editions for customer service operations and contact ...

AUSTIN, Texas--(BUSINESS WIRE)--Customer Operations Performance Center Inc. (COPC Inc.), the world’s leading authority on quality standards and processes for managing, measuring, and improving ...

"Achieving certification from COPC Inc. is an important step in our strategy and highlights the rigorous steps we are taking to ensure that our customers receive a consistent, courteous and efficient ...

WINTERPARK, Fla., Sept. 28, 2023 (GLOBE NEWSWIRE) -- COPC Inc., a global contact center and customer experience (CX) consulting firm, and KellyConnect, the contact center division of global ...

COPC, a customer experience consulting, certification, and training firm, has launched Release 6.1 of the COPC Customer Experience (CX) Standard for Vendor Management Organizations (VMOs) to help ...