COPC opted for a different approach — one it felt its clients wanted — which was the ability to effect change in quality and the customer experience at the aggregate or corporate level.

WINTER PARK, Fla.--(BUSINESS WIRE)--COPC Inc., a global consulting, certification and training firm that helps companies improve operations to transform the customer experience, announces the ...

AUSTIN, Texas--(BUSINESS WIRE)--Customer Operations Performance Center Inc. (COPC Inc.), the world’s leading authority on quality standards and processes for managing, measuring, and improving ...

COPC, a consulting, training, certification, benchmarking, and research firm has updated its Customer Experience (CX) Standard with specialized editions for customer service operations and contact ...

WINTER PARK, Fla., Oct. 05, 2022 (GLOBE NEWSWIRE) -- COPC Inc., a global customer experience (CX) consulting firm, announces the launch of its 14-part Employee Engagement Research Series.

COPC, a customer experience consulting, certification, and training firm, has launched Release 6.1 of the COPC Customer Experience (CX) Standard for Vendor Management Organizations (VMOs) to help ...

Total revenue was about $310 million last year, nearly doubling in just four years. Now COPC seeks to spread its approach from its $45 million campus in Westerville to places such as Akron ...