“It’s been an evolution.” For years, Comcast and its cable and satellite TV competitors have ranked among the worst industries for customer service. Consumers moaned about paying for ...

Ryan Block called Comcast for what he thought would be a simple request -- to disconnect his service. What ensued was any customer's worst nightmare when talking to a service representative.

The answer: The first group tends to offer the worst customer service (just watch the viral video about the truculent Comcast agent) and the second generally offers the best. That’s what Temkin ...

Comcast does not have a stellar reputation for customer service. Just the opposite, it is one of only two companies to be voted by Consumerist readers as the "Worst Company in America," earning ...

What are some of the worst customer service foibles you’ve endured? Have you had any particularly bad experiences with Comcast or any other company? Let us know in the comments or on Google+ ...

This week we're going to look at five of the worst, and show you ... need to get a hold of someone at Comcast—if you find yourself running the customer service maze or at a tech support dead ...

DALLAS — Comcast never wants a customer to go ... after the couple’s attempts to cancel were stymied by a phone call with a customer service representative that Block called “straight ...

Or, indeed, customer service reps in general ... Could this be one example of why Comcast has twice been voted Worst Company in America? Personally, I've had few problems with the service itself ...

would not just combine the country’s two largest pay-TV providers -- it would combine two huge companies that both offer some of the worst customer service there is. Philadelphia-based Comcast ...

wireless service, or a gym membership knows how difficult it can be to do over the phone, but a recent call to Comcast by one customer might take the cake for the worst of them all. Ryan Block ...

That year, Comcast again won the title of Worst Company in America ... I called Comcast customer service and was greeted by a gentleman -- let's call him Bert -- who wondered what my problem ...

Comcast received the dubious honor of being named the “worst company in ... that focus on the company’s service quality and problems with the quality of customer service it provides.