Figure 1. Medical device companies exhibit varying responses to ideal complaint closure time. Strong management support can ensure that closure time is as efficient as possible. However, complaint ...

Customer loyalty can be elusive, but it is imperative to running a successful business. In today’s hyper-digital world, there are myriad online forums that welcome venting and complaining. With the ...

UK telecoms companies have demonstrated a significant improvement in their complaint handling, according to a new report from the industry regulator, Ofcom. The research compares customer service ...

Since the lockdown began in March, the work of nurses and other frontline staff has never been more critical. As a nurse, I know that what you do is important and really makes a difference to the ...

The independent review into complaints handling procedures commissioned by the ABC Board has endorsed the national broadcaster’s record in handling complaints and made recommendations to strengthen ...

In data-driven workplace environments, employees are keen to understand how employers use their personal data. The Data (Use and Access) Act ...

OTTAWA, ON, July 31, 2025 /CNW/ - Today, the Financial Consumer Agency of Canada (FCAC) published the findings of a report on the complaint-handling procedures of small and medium-sized banks in its ...

The Autorité des marchés financiers (AMF) has issued rules to standardize how consumer complaints are dealt with by financial sector firms. The regulations, which will establish a common set of ...

Energy regulator Ofgem has ordered 11 of the UK's biggest suppliers to improve how they deal with complaints. The regulator said it had "compliance cases" open against four companies over customer ...

That said, the most effective approach to dealing with customer complaints starts with understanding that a complaint isn't personal nor an attack on your business. That’s according to Palesa Mabasa, ...