A controversial Cleveland Clinic policy update that left many patients fearing their appointments would be canceled if they didn’t pay upfront is being rolled back, at least in part.

The Cleveland Clinic, under intense criticism for its plan to cancel appointments for patients who couldn’t pay co-pays in ...

This isn’t the first time the Clinic has been criticized for implementing a new policy that affected patients. In 2022, the ...

Cleveland Clinic is revamping an outpatient copay policy before it was scheduled to take effect, following concerns about ...

The Cleveland Clinic has heavily promoted using the MyChart site for the convenience of their patients and to give doctors time to answer questions without having to take them away from scheduled ...

The Cleveland Clinic is notifying patients of an upcoming change regarding copayments in which they’ll “collect copays before or at check-in for appointments for nonemergency outpatient services" ...

The Cleveland Clinic will now bill for certain services on its MyChart portal used for telehealth and virtual messaging between patients and clinicians, according to an announcement from the system.

online messages you send to your Cleveland Clinic doctor may be billed to your insurance. Most messages sent via the MyChart service are free, but starting Thursday, any message that requires a ...

Beginning June 1, the Cleveland Clinic announced that those payments will be required up front for non-emergency outpatient ...

A clinic spokeswoman said the health system had begun communicating the change to patients via email, messages on the MyChart app and on a Cleveland Clinic web page with FAQs. Betty Lin-Fisher ...

The Cleveland Clinic has confirmed that starting Nov. 17 certain messages in MyChart will be subject to charges. According to the Clinic, messages that “require a provider to make a clinical ...

Cleveland Clinic of Ohio began charging patients for some MyChart messaging with providers this month, such as replies that require “medical expertise ... typically taking five or more minutes ...