There's no AI behind ChatTJB, just a former Google employee and soon, more than 10,000 volunteers answering strangers' ...

This week, Sens. Josh Hawley (R-Mo.) and Richard Blumenthal (D-Conn.) introduced the GUARD Act, a bill that would bar minors from using artificial intelligence-driven companion chatbots. But so far, ...

Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Perhaps we’ve gotten a tad too accustomed to outsourcing our ...

Elon Musk isn't a fan of X's algorithm, so he's documenting the company's efforts to improve the tech that decides what you see in the "For You" feed.

People have been living in their own media bubbles or echo chambers, whatever you want to call them, for quite some time. You never have to hear an opposing opinion for the rest of your life, if you ...

AI tools can be a valuable and free educator, but you need to know where to draw the line and rather trust human experts.

Chatbots have reshaped customer service, delivering on the 24/7 promise of instant, efficient support across all digital channels. Powered by artificial intelligence (AI) and natural language ...