Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

Consumers' expectations continue to change as many people shift to digital channels for researching, shopping and customer service needs. Companies around the globe are adapting to these evolving ...

Now isn’t the time to give up on human-centered support as customers depend on these knowledgeable teams for a variety of business-critical activities. Nearly every company is preparing for an ...