The commercial risks of poorly governed automation are now impossible for business leaders to ignore.

Affinity Bias: We all have a natural tendency to gravitate toward people similar to us in terms of race, ethnicity, gender, age and lifestyle. This unconscious bias can lead us to hire people who look ...

When making decisions and judgments, humans can fall into common "traps," known as cognitive biases. A cognitive bias is ...

WASHINGTON, USA - MAY 29, 2018: A Starbucks store is seen in Washington, United States. (Photo by Yasin Ozturk/Anadolu Agency/Getty Images) There are many kinds of unconscious bias, but all of them ...

Confirmation bias happens when you unconsciously focus on ideas that match what you already believe. Possible reasons include wishful thinking, anxiety, info overload, and the need to protect yourself ...

Today's workplace is a global one with employees, partners and customers from all around the world. The people in and related to a company have different viewpoints, backgrounds and perspectives. They ...

At birth, our minds are like blank sponges ready to absorb new information. Then, as we grow up, we may start to let some of what we’ve learned mess with how we take on new information. This is known ...

Customers are 32% more likely to buy a product after reading a review summary generated by a chatbot than after reading the original review written by a human. That's because large language models ...