So must we resign ourselves to accepting a bleak customer service prognosis for health care? I don't pretend for a second that the challenges of the health care industry aren't very real ...

I'm a customer ... question for healthcare leaders today is how do we make patient care a fundamentally better experience across the continuum? That includes safety, quality, and service.

This provides an opportunity to make procedural changes and assess the care climate in a timely manner. Customer service in the healthcare industry is becoming more popular and deserves attention.

U.S. consumers gave the health insurance industry the lowest scores, according to the Temkin Group, a customer service consulting company. Insurers received "poor" or "very poor" marks and were ...

It may come as a shock (or not) to learn that some companies deliberately provide bad customer service, aiming to increase ... about the economic costs of the health crisis. Meanwhile, the same ...

We need more. Lee Health has great cardiac rehab and convenient care locations, but poor phone protocols. Medicare actually answered my call on a Friday night at 9 p.m. Need a break?

Incentives that emphasize health care over any other aspect of ... deaths from hospital-borne disease, their poor standards of customer service, and their extraordinary diseconomies of both ...

AI in customer care came in handy ... from banking to government, healthcare to insurance, and of course retail. AI might not be a panacea to poor customer service, but I believe it can be a ...

According to a consumer study conducted in 2021 by US-based company Qualtrics XM, approximately US$4.7 trillion in annual revenue could be lost globally due to poor customer service. The study ...