It may come as a shock (or not) to learn that some companies deliberately provide bad customer service, aiming to increase ... their area manager defended a shop assistant who insulted a customer.

Americans are suffering from a culture of crummy customer service: One survey found that 91% of consumers have had a poor customer service ... sold at his Uttam Toys shop in Rajkot, India ...

To follow up on an article I wrote recently about how some companies purposely deliver bad customer service because they think it is more profitable to do so (at least for them), I wanted to share ...

If you stood on a long, slow-moving line in a coffee shop, only to be handed the ... have a secret weapon that can diffuse customer ire over bad service. If a company practices “corporate ...