When considering running a BPO operation, the first thing call center executives should know, says Reyes, is that even though it falls into a similar category being that both involve “business ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (NASDAQ: VRNT), The CX Automation Company™, today announced that a business process outsourcer (BPO) reported groundbreaking AI business outcomes using the ...

Smart businesses recognize the value of outsourcing, as this can lead to huge cost reductions. Some lack the internal resources to meet customer expectations, while others can no longer handle the ...

Nearshore call center services provider Transparent BPO has announced it will build yet another delivery center in Belize, with plans to add 465 agents to its workforce in the Central American country ...

In 2021, there is no denying that there were plenty of disruptions for people-intensive industries. The business process outsourcing (BPO) sector was not spared from this. However, many ...