For B2B marketers, customers expect seamless digital experiences that respect their preferences while providing smoother, ...

The future of B2B CX is set to be defined by innovative solutions that ... Voice search and conversational AI are also becoming integral parts of the customer experience landscape. Voice interfaces ...

It would make content easily accessible, provide helpful resources and back off on the sales pressure. The post What would a ...

A company's presenting itself on a more personal level can even improve the B2B customer experience. There are many ways a company can present itself as more human to customers, and one of the most ...

In B2B organizations, clients increasingly expect a seamless, personalized and efficient experience. An elevated customer experience (CX) is no longer just a “nice-to-have” — it’s essential for ...

As B2B buyers increasingly imitate the shopping habits of consumers, B2B brands need to rethink customer experience. According to Accenture Strategy’s 2015 B2B Customer Experience report, less than a ...

Customer expectations in the B2B space are shifting rapidly ... likely to purchase from a provider that personalizes their ...

This involves six questions or steps for a business to take to create an experience where customers want to do business with ...

and a version of the hierarchy can provide an effective framework for describing and organizing the building blocks of B2B customer experience. The following diagram depicts the six factors that ...

What has changed in recent years is the dramatic advancement in technology and fulfillment opportunities to improve the customer experience. However, it’s still rare to see CX directly related to ...

Datacor, Inc., a leading provider of process manufacturing, chemical distribution, and engineering simulation software, is pleased to announce a new partnership with mezzeIQ, an innovative B2B ...

mezzeIQ provides an advanced B2B software platform designed to offer an Amazon-like self-serve customer experience for food manufacturers. By automating customer service processes, enhancing order ...