After they have been activated via the Console, the capabilities can be accessed via the Amazon Connect Analytics and Optimization module within Connect. The forecasting, capacity planning ...

Contact Lens uses highly accurate machine learning technology to transcribe calls, and automatically indexes call transcripts so they can be searched from the Amazon Connect console. Contact Lens ...

The Forecasting, Capacity Planning and Scheduling can now be enabled through the Amazon Connect console for all customers in Amazon’s US East (N. Virginia), US West (Oregon), Asia Pacific ...