After they have been activated via the Console, the capabilities can be accessed via the Amazon Connect Analytics and Optimization module within Connect. The forecasting, capacity planning ...

Contact Lens uses highly accurate machine learning technology to transcribe calls, and automatically indexes call transcripts so they can be searched from the Amazon Connect console. Contact Lens ...

Setting up a cloud-based contact center with Amazon Connect is as easy as a few clicks in the AWS Management Console, and agents can begin taking calls within minutes. There are no up-front ...

Amazon Connect is launched via the AWS Management Console and agents can take calls in minutes. AWS detailed Connect in a blog and press release. Salesforce said it will integrate its Service ...

The Forecasting, Capacity Planning and Scheduling can now be enabled through the Amazon Connect console for all customers in Amazon’s US East (N. Virginia), US West (Oregon), Asia Pacific ...