Aetna uses the virtual assistant, dubbed Ann, to help consumers with the registration process and answer questions. After five months, calls to the customer service technical help desk dropped 29 ...

If you think you've been affected, you can contact an Aetna customer service representative at 866-805-7643. Previously, Aetna and United Health, two of the largest insurance companies in the U.S ...

Anyone with questions about their coverage can contact Aetna’s member services—a phone number is on the back of insurance cards—or Mary Washington Healthcare at 540/741-1100.